Jillevo Privacy Policy — Your Data Is Completely Safe With Us

Jillevo (jillevo.app) takes your personal data privacy very seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how your data is kept safe. By using our platform, you are considered to have read and accepted this Privacy Policy.

Jillevo Trusted by millions of users across Bangladesh. We believe transparency and accountability are the foundation of a successful gaming platform — which is why this privacy policy is written in plain language so every member can easily understand it.

1 What Data We Collect

JillevoTo register and use our services, we collect certain types of information. Details are outlined below:

Beyond the information mentioned above Jillevo No additional data is collected. We strictly follow a minimal data collection policy — only what is truly necessary.

2 How your information is used

Jillevo Your data is used only for specific, defined purposes. We never use your information for anything unrelated to those purposes.

• Account Management: Completing registration, verifying login, and keeping your account secure.
• Transaction Processing: Processing deposits and withdrawals quickly and accurately.
• Identity Verification: Conducting KYC processes in accordance with legal requirements.
• Customer Support: Resolving your issues and complaints quickly and effectively.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Responsible Gaming: Detects unusual gaming behavior and provides necessary assistance.
• Service improvement: Analysing your usage patterns to make the platform better.
• Legal compliance: Generating reports as required by regulatory authorities.

3 Who Your Data Is Shared With

Jillevo Your personal data is never sold or shared unnecessarily. However, limited information may be shared in the following cases to operate our services:

• Payment Providers: bKash, Nagad, Rocket, and other mobile banking operators — used solely to process transactions.
• Technology Partners: Server hosting, database management, and security providers — bound by contractual confidentiality obligations.
• Game Provider: Third-party game providers — limited data shared only as needed to operate games.
• Law Enforcement: Where required by a court order or mandatory request from a regulatory authority.
• Anti-fraud system: Specialized software for fraud detection and prevention.

4 Cookies & Tracking Policy

Jillevo's website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain your login session and ensure account security.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Used to understand which sections of the website are most frequently visited.
• Security Cookies: Helps detect unauthorized access and fraudulent activity.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

5 How long your data is retained

Jillevo We do not keep your data longer than necessary. Our data retention policy is as follows:

• Active Account: All relevant data is retained for as long as your account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years as required by legal obligations.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming History: Retained for 2 years after account closure.
• Support Chat Logs: Deleted 6 months after the issue is resolved.
• Marketing Communications: Deleted immediately upon withdrawal of consent.

6 Your Rights

Jillevo's privacy policy grants you several important rights — giving you full control over your own data.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days.

7 Child Protection

Jillevo's services are intended for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• If a user is found to be under 18, their account and all associated data will be deleted immediately.
• A note for parents — please keep parental controls enabled on your child's devices.

8 Security Measures

Jillevo Uses industry-standard security technology to protect your data. Our security framework is multi-layered:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall protection against DDoS attacks and unauthorized access.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Suspicious Activity Detection: Our automated systems monitor for unusual activity 24/7.
• Password hashing: Your password is never stored in plain text — advanced hashing technology is used.

In the event of a data breach, Jillevo Affected members will be notified within 72 hours and all necessary protective measures will be taken.

9 Privacy Policy Updates

Jillevo This Privacy Policy may be updated or revised from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Notifications will be sent to your registered email or mobile number for any important changes.
• Continued use of the platform after any changes indicates your acceptance of the updated policy.
• If you do not agree with the updated policy, contact our support team to close your account.

10 Contact Us

For any privacy-related questions, complaints, or requests Jillevo's support team. We typically respond within 24 to 48 hours.

• Email: support@jillevo.app
• Website: jillevo.app
• Support hours: 7 days a week, 24 hours a day

Your privacy is our top priority. Don't hesitate to reach out with any concerns — we're always here for you.